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General Terms & Conditions
- Check-in time is at 14:00 HRS, and check-out time is at 12:00 noon.
- Early Check-In and Late Check-Out will incur an additional charge of an extra night.
- The tariff is in Indian Rupees (INR); unless stated otherwise.
- All disputes are subject to Bangalore jurisdiction.
- Govt. Taxes will be charged EXTRA, as applicable.
Check in Documentation
INDIAN NATIONALS:
As per Govt. of India regulations, all Indian nationals (adults & children) are required to provide a proof of identity (photo ID) such as Driving License, Voter’s ID, Aadhar Card or Passport, at the time of check-in.
FOREIGN NATIONALS:
All foreign nationals are required to produce their valid Passports and Visa, at the time of check in.
Occupancy Policy
- Maximum occupancy per room is 3 person including adult or child.
- Extra Bed / Roll Away Bed will be charged additional.
Deposit & Cancellation Policy
Standard policy:
- The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival. The Hotel may choose to release non-guaranteed reservations prior to the date of arrival.
- Free cancellation, modification will be accepted up to 30 days before the Check-in.
- 100% retention charge will be applicable if cancelled or amended within 30 days of the arrival.
- 100% retention charge will be applicable for No Show, Late Arrival and Early Departure.
- Refunds will attract 10% of administrative charges.
Winter Period: 01 Oct to 19 Dec & 11 Jan to 31 Mar
- The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival. The Hotel may choose to release non-guaranteed reservations prior to the date of arrival.
- Free cancellation, modification will be accepted up to 45 days before the Check-in.
- 100% retention charge will be applicable if cancelled or amended within 45 days of the arrival.
- 100% retention charge will be applicable for No Show, Late Arrival and Early Departure.
- Refunds will attract 10% of administrative charges.
Super Peak Period: 20 Dec to 10 Jan
- The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival.
- Bookings during this stay period (Both nights inclusive) are non-amendable, non-cancellable and non-refundable.
- 100% retention charge will be applicable if cancelled or amended.
- 100% retention charges will be applicable for No Show, Late Arrival and Early Departure.
Force Majeure:
Further, in the event of a Force Majeure, ‘Niraamaya Retreats’ shall not charge retention for any cancellation or change of the reservation made by the guests, or that part of the reservation that was not consumed by the guests who are affected by the Force Majeure Event. The Hotel reserves the right to request for a valid document on a case-to-case basis. ‘Niraamaya Retreats’, shall at its own discretion provide the client a credit note that is valid till the claim-by-date defined by Niraamaya Retreats. The client will not be entitled to make any grievance thereafter in respect of the same.
Visa Requirements:
- We kindly request all international travellers obtain a valid visa before planning their arrival in India. It is essential to adhere to the visa requirements and regulations set by the Government of India for entry into the country.
- To ensure a smooth and hassle-free travel experience, it is important to apply for the appropriate visa well in advance of your intended travel dates. Allow sufficient time for visa processing and any additional documentation that may be required.
- Please note that the responsibility for obtaining a valid visa lies solely with the traveller. Niraamaya Retreats and its associated entities are not responsible for booking cancellations that may arise due to visa-related matters.100% retention charge for cancellations or amendments within 30 days of arrival.
Additional Inclusions for Christmas Eve (24th Dec):
Mandatory Gala Dinner: Join us for an enchanting Christmas Eve experience with a lavish spread of festive delicacies and live entertainment.
Adults: INR 5000 + 18% GST per person
Children (6 y to 11y): INR 3500 + 18% GST per person
Additional Inclusions for New Year’s Eve (31st Dec):
Mandatory Gala Dinner: Welcome the New Year in style with a delightful Gala Dinner featuring gourmet delights, live music, and a festive ambience.
Adults: INR 5000 + 18% GST per person
Children (6 y to 11y): INR 3500 + 18% GST per person
Please note that the cost of the Gala Dinners is not included in the room tariff. These dinners are mandatory for guests staying on the respective dates. The prices mentioned are per person and are subject to 18% GST. During the events, room service and à la carte service will be restricted.
External Infrastructure & Port Activity Disclaimer
The resort is located near Vizhinjam International Seaport. Port-related factors, including infrastructure, maritime traffic, lighting, sound, vessel movements, and ongoing developments, are external and beyond the resort’s control.
The resort shall not be liable for any related concerns, and no refunds, cancellations, compensation, or relocation will be provided. By confirming a booking, the travel partner acknowledges and accepts these conditions for their guests.
Guest Information – Accessibility
Set amidst the natural contours of the coastline, Niraamaya Retreats Surya Samudra features gently undulating terrain, with access to several areas of the resort, including many rooms and the beach, via stairways.
Guests with mobility considerations are kindly requested to share their requirements with us prior to arrival. This will allow our team to recommend suitable accommodation options and make thoughtful arrangements, wherever possible, for a comfortable and unhurried arrival experience.
A Gentle Note Before Your Arrival
Niraamaya Retreats Surya Samudra is located in the vicinity of the Vizhinjam International Seaport, which is operational and continues to undergo development.
From time to time, guests may notice activities associated with the port, including vessel movements, lighting, traffic, infrastructure visibility and intermittent noise. The nature, timing and intensity of such activities are beyond the resort’s control and may vary.
While our team will make every reasonable effort to ensure a serene and comfortable stay, we are unable to guarantee that such external activities will not occur during your visit.
We kindly request guests and travel partners to take this advisory into consideration when making their reservation. Please note that circumstances arising from these external activities will not constitute grounds for cancellation, refund, compensation or relocation.
By confirming the reservation, the guest and/or travel partner acknowledges and accepts the above advisory.
Property Details
- Address: Niraamaya Retreats Surya Samudra Kovalam, Pulinkudi, Mullur P.O, Trivandrum, Kerala – 695521, India
- Retreat Number: +91 9036154570 | Central Reservation +91 9591235007
- Email: reservations@niraamaya.com
- Company Name: Niraamaya Life Private Limited
- GSTIN: 32AAHCN6719P1ZY
