General Terms & Conditions

• Early check-in and late check-out will attract an additional charge equivalent to one night’s tariff.
• All tariffs are quoted in Indian Rupees (INR), unless stated otherwise.
• All disputes are subject to Bangalore jurisdiction.
• Government taxes will be charged extra, as applicable.

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Check-in Documentation

INDIAN NATIONALS

As per Government of India regulations, all Indian nationals,
including adults and children, are required to provide valid
photo identification, such as a Driving Licence, Voter ID,
Aadhaar Card or Passport, at the time of check-in.

FOREIGN NATIONALS

All foreign nationals are required to present their valid
passports and visas at the time of check-in.

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Occupancy Policy

• The maximum occupancy per room is three persons, including adults and children.
• An additional charge will apply for an extra bed or rollaway bed.

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Deposit & Cancellation Policy

Standard Policy

• Free cancellation is permitted up to 30 days prior to arrival.
• Cancellations within 30 days of arrival will attract 100% retention.
• No-shows, early departures and late arrivals will attract 100% retention.

Super Peak Period: 22 December – 31 December

• All bookings are non-amendable, non-cancellable and non-refundable.
• Any cancellation, amendment, no-show, early departure or late arrival will attract 100% retention.

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Refund Policy

• Eligible refunds will be processed after deducting a 10% administrative fee.
• Refunds will be issued through the original mode of payment and may take up to 30 working days to process.
• Excess payments and financial adjustments will be processed in accordance with Reserve Bank of India (RBI) guidelines and applicable financial regulations.

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Force Majeure

In the event of a Force Majeure, Niraamaya Retreats will not charge retention for cancellations or changes to reservations, or for the unconsumed portion of a reservation, where guests are affected by the Force Majeure event. The property reserves the right to request valid supporting documentation on a case-by-case basis.

At its discretion, Niraamaya Retreats may issue a credit note valid until the claim-by date specified by Niraamaya Retreats. The applicable terms of the credit note will govern its use.

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Pet Policy

Pets are welcome at our residences, with due consideration
for the comfort, safety and well-being of all guests and animals.

Guidelines & Charges

• A fee of INR 1,000 plus applicable taxes per pet, per night, will apply.
• A maximum of two pets per residence is permitted.
• Guests must inform the reservations team at the time of booking if they are travelling with pets.

Guest Responsibilities

• Guests must clean up after their pets within the residence and across the property grounds.
• Pet owners are responsible for any damage caused by their pets and must settle all associated charges before check-out.
• Pets must be carried, kept on a leash or placed in a carrier while being moved around the property.
• Guests must ensure minimal noise and disturbance, respecting other guests and team members.
• If disruption requires guest relocation or compensation, all associated costs will be borne by the pet owner.

Usage & Hygiene

• Pet food must not be stored or served outdoors, to avoid attracting pests or other animals.
• Guests must bring all essential pet supplies, including food, bowls, bedding, leash, carrier, grooming items and waste-disposal materials.

Liability & Compliance

• Guests are responsible for expenses related to cleaning, repairs or damage, including stains, odour removal and damage to furnishings.
• Pets must not cause injury, disturbance or property damage.
• Non-compliance with these guidelines may result in penalties or early departure without a refund for the remaining stay.
• The property reserves the right to impose additional conditions or restrictions as deemed necessary.

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Visa Requirements

• International travellers must obtain a valid visa before travelling to India and comply with the entry requirements prescribed by the Government of India.
• Guests are advised to apply for the appropriate visa well in advance of their travel dates to allow sufficient time for processing and any additional documentation.
• Obtaining a valid visa is the traveller’s responsibility. Niraamaya Retreats and its associated entities are not responsible for cancellations arising from visa-related issues. Cancellations or amendments within 30 days of arrival will attract 100% retention, in accordance with the applicable cancellation policy.

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Property Details

• Address:
  Niraamaya Retreats Native Village, Hesaraghatta,
  90 minutes from MG Road, Bengaluru, Karnataka – 560088.
• Retreat Number: +91 4869 223 905
• Contact Number: +91 81230 38761
• Central Reservations: +91 95912 35007
• Email: reservations@niraamaya.com
  
• Company Name: Niraamaya Life Private Limited
• GSTIN: 32AAHCN6719P1ZY