General Terms & Conditions / Cancellation Policy

    Property Details

    • Address: Niraamaya Retreats Vaidekem, Kanul, Morazha(PO), Kannur, Kerala-670562
    • Retreat Number: +91 75 94 00 42 22/ +91 75 61 00 42 22 | Central Reservation +91 80 4510 4510
    • Email: reservations@niraamaya.com
    • Company Name: Kannur Ayurvedic Medical Care Pvt Ltd
    • GSTIN: 32AAFCK6889B1ZH

    GENERAL TERMS & CONDITIONS

    • Check-in: 14:00 HRS, Check-out: 12:00 Noon.
    • Early Check In & Late Check out would attract an extra charge of an additional night.
    • The tariff is in Indian Rupees (INR); unless stated otherwise.
    • All disputes are subject to Bangalore jurisdiction.
    • Govt. Taxes will be charged EXTRA, as applicable.

    CHECK IN DOCUMENTATION

    INDIAN NATIONALS:
    As per Govt. of India regulations, all Indian nationals (adults & children) are required to provide a proof of identity (photo ID) such as Driving License, Voter’s ID, Aadhar Card or Passport, at the time of check–in.
    FOREIGN NATIONALS:
    All foreign nationals are required to produce their valid Passports and Visa, at the time of check in.

    OCCUPANCY POLICY

    • Maximum occupancy per room is 3 person including adult or child.
    • Extra Bed / Roll Away Bed will be charged additional.

    DEPOSIT & CANCELLATION POLICY

    Standard Policy (FIT):

    • The Booking will be confirmed on a 50% advance payment and balance 15 days before the arrival. The Hotel may choose to release non-guaranteed reservations prior to the date of arrival.
    • Free cancellation, modification will be accepted up to 15 days before the Check-in.
    • 50% retention charge will be applicable if cancelled or amended at least 7 days before arrival. No refunds for cancellations made within 7 days of arrival.
    • 100% retention charge will be applicable for No Show, Late Arrival and Early Departure.
    • Refunds will attract 10% of administrative charges.


    Super Peak Period: 20 Dec to 10 Jan
    • The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival.
    • Bookings during this stay period (Both nights inclusive) are non-amendable, non-cancellable and non-refundable.
    • 100% retention charge will be applicable if cancelled or amended.
    • 100% retention charges will be applicable for No Show, Late Arrival and Early Departure.


    Force Majeure Clause:

    Further, in the event of a Force Majeure, ‘Niraamaya Retreats’ shall not charge retention for any cancellation or change of the reservation made by the guests, or that part of the reservation that was not consumed by the guests who are affected by the Force Majeure Event. The Hotel reserves the right to request for a valid document on a case-to-case basis. ‘Niraamaya Retreats’, shall at its own discretion provide the client a credit note that is valid till the claim-by-date defined by Niraamaya Retreats. The client will not be entitled to make any grievance thereafter in respect of the same.