General Terms & Conditions / Cancellation Policy

    General Terms & Conditions

    • Check-in: 14:00 HRS, Check-out: 12:00 Noon.
    • Early Check In & Late Check out would attract an extra charge of an additional night.
    • The tariff is in Indian Rupees (INR); unless stated otherwise.
    • All disputes are subject to Bangalore jurisdiction.
    • Govt. Taxes will be charged EXTRA, as applicable.

    Check in Documentation

    INDIAN NATIONALS:
    As per Govt. of India regulations, all Indian nationals (adults & children) are required to provide a proof of identity (photo ID) such as Driving License, Voter’s ID, Aadhar Card or Passport, at the time of check–in.
    FOREIGN NATIONALS:
    All foreign nationals are required to produce their valid Passports and Visa, at the time of check in.


    ADDITIONAL DOCUMENTS REQUIRED (for Kohima Bookings)

    • All domestic travellers to Niraamaya Retreats Aradura, Kohima are requested to obtain a valid inner line permit to enter the state of Nagaland. Inner Line Permit (ILP) is a travel document issued by the Government of India to allow the domestic tourists to enter the state of Nagaland.
    • The front desk team at Niraamaya Retreats Aradura, Kohima will assist you in obtaining the ILP. Kindly email us on fo.kohima@niraamaya.com

    Occupancy Policy

    • Maximum occupancy per room is 3 person including adult or child. (Except Classic Rooms -Double Occupancy Only).
    • Extra Bed / Roll Away Bed will be charged additional.

    Deposit & Cancellation Policy

    Standard Policy (FIT):

    • The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival. The Hotel may choose to release non-guaranteed reservations prior to the date of arrival.
    • Free cancellation, modification will be accepted up to 30 days before the Check-in.
    • 100% retention charge will be applicable if cancelled or amended within 30 days of the arrival.
    • 100% retention charge will be applicable for No Show, Late Arrival and Early Departure.
    • Refunds will attract 10% of administrative charges.

    Super Peak Period: 30th Nov to 10th Dec
    • The Booking will be confirmed on a 50% advance payment and balance 30 days before the arrival.
    • Bookings during this stay period (Both nights inclusive) are non-amendable, non-cancellable and non-refundable.
    • 100% retention charge will be applicable if cancelled or amended.
    • 100% retention charges will be applicable for No Show, Late Arrival and Early Departure.

    Force Majeure Clause:
    Further, in the event of a Force Majeure, ‘Niraamaya Retreats’ shall not charge retention for any cancellation or change of the reservation made by the guests, or that part of the reservation that was not consumed by the guests who are affected by the Force Majeure Event. The Hotel reserves the right to request for a valid document on a case-to-case basis. ‘Niraamaya Retreats’, shall at its own discretion provide the client a credit note that is valid till the claim-by-date defined by Niraamaya Retreats. The client will not be entitled to make any grievance thereafter in respect of the same.

    Property Details

    • Address: Niraamaya Retreats Aradura, Kohima, New Minister Hill, Aradura Kohima, Nagaland - 797001
    • Retreat Number: +91 81198 90194 | Central Reservation +91 80 4510 4510
    • Email: reservations@niraamaya.com
    • Company Name: Niraamaya Aaradura Retreats Private Limited
    • GSTIN: 13AAFCN9138A1ZS